General
Can the Spin Wheel handle more than 30 names at once?
The Spin Wheel will be able to handle far more names than that but because of the space constraints it might not look good
as the names might not be readable anymore. In case like this, you are better off using the slot-machine.
How to
How to embed Spin Wheel or Slot Machine into another webpage?
NOTE: Embedding Spin Wheel or Slot Machine is only enabled for paid subscription.
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To embed Spin Wheel or Slot Machine, click on the 'Name Sets' menu at the top.
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In the Action section of the name set, click the 'Embed' button. A pop-up will appear
where you can copy the embed HTML code.
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To change the names in the embedded page, simply update the name set and it will reflect in the embedded page automatically.
How do I customize Spin Wheel and Slot Machine background?
NOTE: Changing background is only enabled for paid subscription.
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Download the provided templates for Spin Wheel here and here for Slot Machine.
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Customize it by adding logo and or changing colors.
Once done, upload the image in the Background Option page.
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The templates are in zip files and you need to unzip it before you can edit it. These zip files contains Photoshop and Gimp files. You can use either file depending on what image editing software you have available.
How do I play Spin Wheel?
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To play spin wheel, just click the 'Play' button. After the spinning stopped, the winner will be displayed.
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After the winner is displayed, the 'Remove Winner Name' button will appear so you can remove the winner.
You can display back all the removed names in the current set of names by clicking the 'Reset Names' button.
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To customize the names, just click on the 'Name Sets' button and follow the instructions to edit, delete or save the names.
By default, the spin wheel will display the most popular names of both male and female.
How do I play Slot Machine?
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To play slot machine, just click the 'Play' button. After the spinning stopped, the winner will be displayed.
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After the winner is displayed, the 'Remove Winner Name' button will appear so you can remove the winner.
You can display back all the removed names in the current set of names by clicking the 'Reset Names' button.
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To customize the names, just click on the 'Name Sets' button and follow the instructions to edit or save the names.
By default, the slot machine will display the most popular names of both male and female.
Payments
Why do I get multiple failed payment email?
In case of charge declined, our payment processor Stripe,
will automatically retry to charge the client's card 3 times before cancelling the subscription.
You can ignore these emails if you don't want to continue the subscription.
How do I update my payment information?
Go to Payments page and click the "Add New Payment" button.
Once you added a new card, you can also delete your old credit/debit card.
How do I cancel my subscription?
Login using your username and password and click the Account Settings menu. Click the "Cancel my subscription" button.
After cancellation, you will still be able to access the site up to the date that your last subscription payments covers.